Get In Touch
Whether you have questions about ChartNova AI, need technical support, have feature suggestions, or want to discuss partnership opportunities, we'd love to hear from you. Our team is committed to helping you get the most out of our professional charting platform.
General Support
support@chartnova.io
Platform issues, feature questions, account help
Response within 24 hours
Privacy & Legal
privacy@chartnova.io
Data requests, privacy concerns, legal inquiries
Response within 7 business days
Partnerships
partnerships@chartnova.io
Business partnerships, integrations, collaborations
Response within 3 business days
Media & Press
press@chartnova.io
Press inquiries, interviews, media resources
Response within 2 business days
📧 Response Time Expectations
- Technical Issues: Within 24 hours (often much faster)
- Feature Requests: Acknowledged within 2 business days
- Privacy Requests: Within 7 business days (as required by law)
- Partnership Inquiries: Within 3 business days
Note: During high-volume periods or holidays, response times may be slightly longer. We appreciate your patience.
Send Us an Email
The fastest way to reach us is by email. Choose the address that best fits your inquiry and we will get back to you promptly.
- General Support: support@chartnova.io
- Privacy & Legal: privacy@chartnova.io
- Partnerships: partnerships@chartnova.io
- Press & Media: press@chartnova.io
Please include as much detail as possible in your message so we can assist you quickly.
Frequently Asked Questions
Check out these common questions before reaching out—you might find your answer right here!
Yes! ChartNova AI is completely free to use. There are no hidden fees, premium tiers for basic features, subscriptions, or credit card requirements. The platform is supported by advertising revenue, which keeps it free for all users.
Please email support@chartnova.io with details about the issue, including your browser type, device, and steps to reproduce the problem. Screenshots are helpful. We typically respond within 24 hours and fix critical issues quickly.
Absolutely! We love user feedback and feature suggestions. Email us at support@chartnova.io with your ideas. While we can't implement every suggestion, we seriously consider all feedback and have added many user-requested features.
Yes! ChartNova AI is fully responsive and optimized for smartphones and tablets. You can access all features on any device with a web browser. No app download required.
We source data from major financial data providers and exchanges. Most data is real-time or delayed by 15-20 minutes (as required by exchange policies). Data quality and timeliness are constantly monitored.
Our AI is trained on millions of historical patterns and continuously learns from market data. However, pattern detection is probabilistic, not guaranteed. Always use AI insights as one factor in your analysis, not the sole basis for trading decisions.
Currently, ChartNova AI focuses on individual traders and investors. For enterprise inquiries, partnership opportunities, or custom solutions, please contact partnerships@chartnova.io.
We follow strict privacy practices outlined in our Privacy Policy. We collect minimal data, use encryption, and never sell personal information. Most platform features work without any account creation.
Business Hours & Location
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Weekend Support: Limited availability for critical issues
Holidays: Reduced support during major US holidays
ChartNova AI is based in the United States. While our support team operates primarily during US business hours, we monitor critical issues 24/7 and aim to respond to urgent matters quickly regardless of time zone.
Social Media & Community
Stay updated with ChartNova AI news, tips, and community discussions:
- Twitter/X: @ChartNovaAI (updates, tips, market insights)
- LinkedIn: ChartNova AI (business updates, partnerships)
- YouTube: ChartNova AI (tutorials, feature demos)
- Discord: ChartNova Community (user discussions, support)
Note: Social media channels are monitored regularly but not for urgent support requests. For time-sensitive issues, always use email contact methods above.